RETURN POLICY FOR CANADIAN PONDS ONLINE
All returns must be pre-approved BEFORE shipping them back to us. We will issue you a return authorization code, please write that code on the packages (s) being returned. Return freight pre-paid.
- You have 10 days from the date you received the goods to request the RA# for return.
- All items being returned must be in an unopened package, unused, clean and in saleable condition. They must be returned to us freight pre-paid.
- Anything not returned in the above condition may be denied return unless we have given authorization to the contrary. There may be 25% restocking fee for opened items.
- A full refund of the purchase price (less shipping) OR exchange (whichever you prefer) will be issued upon our receiving the goods in good order.
- Fish and plants are non-returnable and non-refundable. Fish have a 24 hour live arrival guarantee (see fish guarantee page)
WARRANTY RETURN POLICY
All manufacturer warranty issues are handled here, in house. If you have a problem with any of our products we will handle the warranty issues here for you. We do need to pre-authorize your warranty return, so please contact us first for a return authorization number (RWA#)
- Call or email us first if you have any problems, we may be able to help you over the phone.
- If we need you to return an item for warranty, return all the parts that came with the item, preferably in the original box. Freight pre-paid.
- We will send you a new replacement product (same as purchased) or issue a full refund (less shipping) if nothing is available in a timely fashion.